Estate & Letting Agents
Do not lose a valuation request because the branch phone is busy.
Give sellers, landlords and viewers a short way to ask for a callback, then keep the request and property postcode together for the negotiator who picks it up.
Why it matters
Valuation enquiries land while a negotiator is in a viewing, on a valuation or already speaking to another client. A short callback page lets the person leave their details without having to ring around another branch.
Where to use it
Put one clear enquiry route wherever customers already find you.
The goal is not to make customers think. It is to give them one obvious way to ask for a call back.
Put the QR code on board riders and window cards
Add the callback link to your website and property profile pages
Include it in valuation letters, email signatures and viewing follow-ups
A simple process
A practical enquiry flow for estate and letting agents
A valuation request, viewing question and landlord enquiry need different follow-up, but the first contact can still be brief. Ask what the person is interested in and the property postcode or reference if they have it. A negotiator can then check the property, agree a valuation or viewing, and record the appointment for the branch. Keep LeadBuzz as the first-response queue rather than treating it as a replacement for your property database, compliance checks or full branch CRM.
Common questions
Will this replace our branch CRM?
No. It is a focused first-response layer for enquiries that might otherwise sit in voicemail, a shared inbox or a social message.
Can we see whether people tapped call or email?
Yes. The dashboard shows total phone and email taps from the public page. It does not yet provide campaign-by-campaign attribution.