Refund & Cancellation Policy
Our transparent billing, cancellation, and refund principles.
1. 14-Day Free Trial
All paid LeadBuzz subscriptions (Pro and Team) come with a 14-day free trial. You can use the features included in your selected plan, capture leads, receive configured notifications, and sync contacts with Brevo without charge during this period.
If you cancel before your 14-day trial ends, your card will not be charged.
2. Easy Cancellation Anytime
You can cancel your subscription at any time with a single click:
- Log in to your account at leadbuzz.site/login.
- Go to Settings → Billing.
- Click Manage Subscription to open the Stripe Customer Portal.
- Select Cancel Subscription.
When you cancel, your account will remain active on your paid plan until the end of your current monthly billing period, after which it will revert to the Free Starter plan. You will never be billed again unless you choose to reactivate.
3. Refund Policy
Because we provide a permanent Free Starter tier and a 14-day free trial on paid plans, payments made for monthly subscriptions are generally non-refundable once the billing period has commenced.
However, we treat customers fairly. We will gladly issue a full refund if:
- You were charged due to a billing error or system bug.
- You intended to cancel prior to trial expiry and contacted our support team within 48 hours of the charge being processed.
- The platform experienced a verified major service outage that prevented you from accessing the service for an extended duration.
To request a refund, contact us at support@leadbuzz.site with your account email and invoice number.
4. Statutory Consumer Rights
Nothing in this policy affects your statutory rights under the UK Consumer Rights Act 2015 or Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable to individual consumers.