Electricians & Electrical Contractors
Keep the next EICR or rewire enquiry from going cold.
For electricians who are too busy testing, wiring or travelling to answer every call. Collect the basics, see what needs a response and ring back when it is safe to do so.
Why it matters
You are up a ladder or inside a consumer unit when the phone rings. By the time you can look at it, the homeowner may have sent the same enquiry to three other firms. A callback page gives them a sensible next step straight away.
Where to use it
Put one clear enquiry route wherever customers already find you.
The goal is not to make customers think. It is to give them one obvious way to ask for a call back.
Add the QR code to inspection stickers and quote folders
Share the link in local Facebook groups and your Google listing
Put the small callback button on your electrical website
A simple process
A practical enquiry flow for electricians
Electrical enquiries can range from an urgent fault to a planned rewire. Let the customer describe the issue in ordinary language and include a postcode, then use the callback to establish what is happening and whether the job is domestic or commercial. Avoid asking customers to diagnose electrical faults themselves. For a confirmed inspection or site visit, record the address and agreed time so the details stay with the lead rather than in a separate message thread.
Common questions
Does it work for domestic and commercial enquiries?
Yes. The customer can describe anything from a tripping RCD at home to a commercial lighting project, and you can ask for more detail on the follow-up call.
Can my apprentice or team access the leads?
On Team, staff can use the same dashboard, take ownership of leads and receive shared notifications.